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At Timu-group, we strive to provide our customers with the highest quality products and a seamless shopping experience. However, we understand that there may be instances where you need to return or request a refund for your purchase. This Refund Policy outlines our guidelines and procedures to ensure a fair and transparent process for all parties involved.


Eligibility for Refunds:

To be eligible for a refund, please ensure that you meet the following criteria:


You have made the purchase directly from

The item(s) in question are unused, in their original condition, and in the original packaging.

You have proof of purchase, such as a receipt or order confirmation.


Types of Refunds:

  1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service within 5 days of receiving the item. We may request supporting evidence, such as photographs or a detailed description of the issue. Upon verification, we will provide you with a replacement or issue a full refund, including any applicable shipping charges.

      2. Incorrect Orders:

If you receive an incorrect item due to an error on our part, please notify us within 5 days of receiving the shipment. We will arrange for the correct item to be shipped to you, or offer a full refund, including any applicable shipping charges.

      3. Change of Mind or Dissatisfaction:

If you change your purchasing decision or are unhappy with the product for any reason, you may be eligible for a refund within 5 days of the date you receive your shipment. In this case, the following conditions apply:


The item(s) must be in its original condition and packaging.

You are responsible for return shipping costs unless otherwise stated.

Upon receipt and inspection of the returned item(s), we will process a refund for the purchase price, excluding any shipping fees, within 15 business days.

How to Initiate a Refund:

To initiate a refund, please follow these steps:


  1. Contact our customer service:

Provide your order details and a clear explanation of the reason for the refund request.

If applicable, include any supporting evidence, such as photographs.


       2. Return the item(s):

Once your refund request is approved, we will provide you with instructions on returning the item(s).

Please ensure that the product is securely packaged to prevent damage during transit.



Please note that certain items may be non-refundable or subject to specific conditions, including but not limited to:


Personalized or customized items.

Items marked as final sale or clearance.


Refund Processing:

Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please note that the processing time may vary depending on your financial institution.


Contact Information:

If you have any questions or require further assistance regarding our refund policy, please contact our customer service team at


Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed about any updates or modifications.


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